This policy explains how Zibra collects, uses and protects your personal information when you use this website or contact us about our services.
Who we are
This website, zibra-clean.com, is run by Zibra, a power washing and stone cleaning business serving Manchester, Cheshire and Lancashire. Zibra is the data controller for the personal information described in this policy. If you have any questions about it, email kaye@zibra-clean.com or call 07790 456048.
What information we collect
We only collect personal information that you choose to give us. This includes:
- your name, email address and phone number when you use the contact or quote forms on this website, email us or call us;
- the service you are interested in and any details you include in your message, such as the type and size of the area to be cleaned;
- your address and details of the work when we provide a quote or carry out a job for you;
- records of the work we carry out and the payments you make.
We do not take card payments through this website.
How we use your information
- to reply to your enquiry and give you a quote;
- to arrange, carry out and follow up on work you ask us to do;
- to send invoices and keep accounting records;
- to meet our legal obligations.
We will not use your details for marketing unless you have asked us to, and we never sell your information.
Our lawful basis
Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on the following lawful bases:
- Contract: where we need your information to give you a quote or carry out work you have asked for.
- Legitimate interests: to respond to general enquiries and run our business, where this does not override your rights.
- Legal obligation: to keep financial records required by law.
Who we share it with
We only share your information with organisations that help us run our business, and only as far as they need it. These include:
- our website hosting provider, which hosts this website and sends the messages from our website forms;
- our email provider, Google, which receives and stores the emails we send and receive;
- professional advisers such as an accountant, where needed for invoicing and tax.
We may also share information if the law requires us to.
Third-party content on this website
This website loads fonts from Google Fonts and shows an embedded Google Map on some pages. When these load, your browser connects to Google’s servers, so Google receives your IP address and the map may set its own cookies. Google’s use of this information is covered by the Google Privacy Policy.
Cookies
We do not use analytics or advertising cookies on this website. The embedded Google Map may set cookies as described above. You can block or delete cookies in your browser settings.
International transfers
Some of the providers we use, including Google, may process information outside the UK. Where this happens, the transfer is protected by UK adequacy regulations or by appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.
How long we keep your information
- Enquiries that do not lead to work are kept for up to 12 months, then deleted.
- Customer and job records, including invoices, are kept for six years to meet tax and accounting requirements, then deleted.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict or stop using your information, or object to how we use it;
- ask for your information in a portable format.
To use any of these rights, email kaye@zibra-clean.com. We will respond within one month, and there is normally no charge.
How we keep it secure
This website uses an encrypted (HTTPS) connection, and we limit access to your information to the people who need it to deal with your enquiry or job.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: 7 October 2026